MomentoLive™ PRIVACY POLICY
We have created the MomentoLive ™ Privacy Policy (the "Policy")
to explain our privacy practices. When you use any MomentoLive ™ product or
service, you should understand when and how personal information is collected, used,
disclosed and protected.
We will not sell or disclose information to third parties without your consent or
as otherwise provided in this Policy. However, to provide
you better service and
enrich your user experience when you sign up or use any of our products or services
we may use information about who you are, where and when you browse on the Web,
where your device is located, and how you use our network, or other information
as described in this Policy.
MomentoLive ™ will revise and update this Policy if our practices change or
if changes in the law so require.
Statement of Intent - Information collected about you.
We collect a variety of personal information about users of our products or services.
Personal information is information that can be directly associated with a specific
person or entity such as a name, address, telephone number, e-mail address, or information
about activities directly linked to that person.
MomentoLive ™ recognizes that parents often purchase our products and services
for family use, including for use by minors. Any information collected from such
usage will appear to be the personal information of the actual subscriber to the
service, and will be treated as such under this Policy. If we make available offers
and products online where a child informs us that he or she is under the age of
16, we will ask a parent to confirm his/her consent in advance of further collection,
use or disclosure of personal information from that child
Our definition of personal information does not include "aggregate" information.
Aggregate information is data we collect about a group or category of services or
customers from which individual customer identities have been removed. For example,
we could prepare a report that indicates that a certain number of our customers
always use their devices at a certain time of day at a specific location. Aggregate
data helps us understand trends and customer needs so that we can better consider
new services or tailor existing services to customer desires. The aggregate data
also might be purchased by or shared with a third party, for example, one interested
in locating a business
in a particular part of town.
Here are the types of personal and other information we collect. You should refer
to the rest of this Policy to see how we use, disclose
and protect that information:
Information You Give Us: We collect information you give us when you purchase
an MomentoLive product or use our services.
For example, you may provide us a billing
address and credit information, including your [social security number] or business
identifier,
when signing up for service or perhaps purchasing a product through
our online store
Automatically Collected Information: We automatically receive certain types
of information whenever you interact with us.
For example, when you visit the MomentoLive
site, our systems automatically collect your IP address and the type of browser
you use.
When you browse the wireless web, our systems log the websites you visit.
Similarly, all wireless communications systems know when your phone is turned on
and approximately where the device is physically located- that's how calls or messages
are delivered to you in real time.
Information from Other Sources: We may obtain information about you from
outside sources and add it to or combine it with your account information. For example,
we may receive credit information for purposes of initiating service. We also may
use commercially available demographic and marketing information from third parties
to help us better serve you or inform you about products or services that we think
will be of interest to you. We sometimes receive updated delivery and address information
from our shippers or other sources so that we can correct our records and deliver
your next purchase or communication more easily. And, we often receive information
from the dealer from whom you purchase your wireless phone or device prior to initiating
service with us.
We also may purchase e-mail lists from third parties for advertising purposes. We
only purchase lists of individuals who have allowed
third-party use of their e-mail
address for marketing purposes. If you have previously requested to participate
in an e-mail advertising program, the information we receive may include your name,
information on previous transactions, or any other personal information
you have
provided.
Children's Online Privacy Protection
If we make available offers and products online where a child informs us that he
or she is under the age of [16-as per above], we will ask a parent to confirm his/her
consent in advance of further collection, use or disclosure of personal information
from that child. You should
be aware, however, that wireless devices and services
purchased for family use may be used by minors without the knowledge of MomentoLive
™. If that happens, any information collected from the usage will appear to
be the personal information of the actual adult subscriber and treated as such under
this Policy. of the MomentoLive ™ services.
Use of Personal Information
Internal Use. In general, we use personal information to serve our customers,
to enhance and extend our customer relationship,
to provide information and services
to applicants, shareholders and others who request it, and so our customers can
take maximum advantage of our products and services. For example, by understanding
how you use the MomentoLive ™ site, we are able to customize and personalize
your experience. More specifically, we use personal information for billing purposes,
to provide services or complete transactions you have requested, to anticipate and
resolve problems with your services, and to create and inform you of products or
services from MomentoLive ™ or others that better meet your needs.
For MomentoLive ™ members:
If you are an MomentoLive ™ member and wish to change your preferences on
receiving these types of communications, you can click here and complete a form
to tell us your preferences
While you may choose not to receive marketing information from us, you will continue
to receive invoices, customer service-related notifications and other similar information
from us electronically or otherwise. You will also continue to receive communications
directly related to each individual service offering you have selected.
If you are not an MomentoLive ™ member:
If you are not an MomentoLive ™ member and wish to change your preferences
on receiving these types of communications, you can click here and complete a form
to tell us your preferences.
Third Party Use. You should review the following section to understand when
MomentoLive ™ discloses personal information to third parties.
Disclosure of Personal Information
Information about our customers is one of our most important business assets, and
therefore we strive to protect it and keep it confidential. We do not sell personal
information to third parties without your consent. When and what types of information
MomentoLive ™ discloses depends on the service and in some cases the choices
you have made. We disclose personal information as follows:
Your Consent. MomentoLive ™ will not disclose personal information
other than in accordance with this Policy. In general, that means that you must
consent to the disclosure in advance. Depending on the service, we may obtain your
consent in a number of ways, including:
In writing;
Verbally;
Online by clicking a button;
Through the use of a dialing string or button on a wireless device or handset; or
At the time of service initiation when your consent is part of the required terms
and conditions to use the service.
For example, your consent to disclose personal information can be implied simply
by the nature of your request, such as when you ask us to deliver an e-mail or short
message to another person. Your return address is disclosed as part of the service
and your consent to do so implied by your use of the service. To determine how personal
information may be disclosed as part of a particular service, you should review
the terms and conditions of use for that service.
We share personal information with third parties as necessary to complete a transaction,
perform a service on our behalf (such as enhancing our ability to serve you better)
or perform a service that you have requested. When the third party acts solely on
our behalf, MomentoLive ™ does not allow them to use your information for
other purposes. For example, our vendors process and print your billing statement
on our behalf. They can only use the personal information we give them to produce
the billing statement. MomentoLive ™ does not currently disclose wireless
numbers in directory assistance listings or published directories. If we do so in
the future, you will be able
to choose whether your number is listed.
From time to time you may be able to participate in contests, giveaways or other
similar promotions we sponsor. Except as explained otherwise in the rules for a
particular contest, giveaway or promotion, any personal information you provide
will be used in accordance with this Policy.
In addition, from time to time you may be able to participate in our surveys to
help us improve our offerings and services. Any personal information that may be
collected from a survey will be used for our internal purposes.
Business Transfers: Information about our users, including personal information,
may be disclosed as part of any merger, acquisition, sale of company assets or transition
of service to another provider, as well as in the unlikely event of an insolvency,
bankruptcy or receivership in which personal information would be transferred as
one of the business assets of the company.
Protection of MomentoLive ™ and Others: We release personal information
when we believe release is appropriate to comply with the law; enforce or apply
our customer agreements; initiate, render, bill, and collect for services; protect
our rights or property, or protect users of those services and other carriers from
fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate
or verify the appropriate calculation of taxes, fees, or other obligations due to
a local, state, or federal government; or if we reasonably believe that an emergency
involving immediate danger of death or serious physical injury to any person requires
disclosure of communications or justifies disclosure of records without delay.
MomentoLive ™ Use of 'Cookies'
Cookies are small files placed on your computer's hard drive by a Web site when
you visit. These files identify your computer and record your preferences and other
data about your visit so that when you return to the site, the site knows who you
are and can personalize your visit. For example, cookies enable a Web site shopping
cart to function so that you only have to check out once. Consequently, cookies
are often tied to the use of personally identifiable information while using our
site and some functionality may be lost if you choose not to accept the use of cookies.
In general, we use cookies to collect information so that we can determine how to
improve our site by seeing which areas, features and products are most popular;
to personalize the site and make recommendations based on products you have liked
in the past as well as to improve the site experience; and to complete transactions
you have requested. Advertisers that serve ads on our site may also use their own
cookies. Such outside cookies are governed by the privacy policies of the entities
placing the ads, and are not subject to this Policy.
We also use a session-based cookie that maintains a user's session for continuity
of navigation while viewing the site. After closing the browser the session cookie
simply terminates.
With wireless Internet service, cookies are also used by our suppliers and third
party vendors to facilitate the various services and information offered. Depending
on the phone or device being used, cookies may be stored locally on the phone or
device, or on servers operated by MomentoLive ™. This Internet cookie-like
functionality is in place for the same reasons and designed for the same purposes
as cookies placed on your computer when interacting with Internet Web sites. Our
suppliers and vendors will only use this information to provision the service, but
each site you visit while using the wireless Internet service is controlled by a
separate company and their individual privacy policies will govern information they
receive automatically from the cookie or information you voluntarily provide.
MomentoLive ™ Use of Web Beacons
A Web beacon, also known as a Web bug, is a small, graphic image on a Web page,
Web-based document or in an e-mail message that is designed to allow the site owner
or a third party to monitor the address and other information of the site viewing
the item. Web beacons are often invisible to the user because they are typically
very small [(only 1-by-1 pixel)] and the same color as the background of the Web
page, document or e-mail message. Web beacons are represented as [HTML IMG] tags
in the Web page; users can click on ["view profiles"] of the Web page
to see whether the page is using a Web beacon. Web beacons collect the IP address
of the computer that the Web beacon is sent to, the URL of the page the Web beacon
comes from and the time it was viewed. Web beacons can also be linked to personal
information.
MomentoLive ™ does not place Web beacons that link to personal information
on other sites, nor does it permit third parties, other than those working on our
behalf, to place them on our site. MomentoLive ™ does use Web beacons itself
and may link a particular beacon to personal information. For example, we may use
a beacon to ensure a user can flip between technical assistance, customer service
and
our online store and still be recognized as our customer.
MomentoLive ™ Placement of Banner Ads on Other Web Sites
MomentoLive ™ may use third-party advertising companies to place advertisements
about our products and services on other Web sites. The advertising companies may
use cookies and other technology such as Web beacons or tagging to measure the effectiveness
of our ads. To measure advertising effectiveness and offer selective ad content,
the advertising companies may use anonymous information about your visits to our
and other Web sites. But the advertising companies use an anonymous number to identify
you, NOT your name, address, phone number, e-mail address, or anything that personally
identifies you. The use of such cookies is subject to the advertising company's
privacy policy, not the policy of MomentoLive ™.
Receipt of Marketing Materials from Third Parties
You should be aware that not all advertisements appearing on or delivered to your
mobile phone or device are authorized by MomentoLive ™. If you have an e-mail
account with MomentoLive ™, this service is subject to unsolicited messages
as any other e-mail service.
Network and Information Security
We maintain a variety of physical, electronic, and procedural safeguards to guard
your personal information. For example, we use accepted tools and techniques to
protect against unauthorized access to our systems. Also, we grant access to personal
information about you to employees and contractors who need to know that information
to provide products or services to you. In addition, we work to protect the security
of your personal information when you are ordering new service via the MomentoLive
site by using well-known Internet encryption technologies like [Secure Sockets Layer
(SSL)]. Also, we use encryption technologies to protect your account information
when you are viewing your bill on our MomentoLive site or via email. You should
be aware that MomentoLive ™ has no control over the security of other sites
on the Internet you might visit, interact with, or from which you buy products or
services.
An important part of protecting the security of personal information is your effort
to protect against unauthorized access to your wireless device, SIM card, user name
and password and to your computer. Also, be sure to sign off when finished using
a shared computer and always log out of any site after viewing personal account
information.
Checking Account Information for Accuracy
Through our [Customer Care organization-change to another name], you can change
or review account information, including information relating to features, service
options or calling plans you have selected. For Customer Care contact information,
go to the Contact Us section.
Updating [may add: or Changing] this Policy
MomentoLive ™ will revise or update this Policy if our practices change, as
we change existing or add new services or as we develop better ways to inform you
of products we think will be of interest. You should refer back to this page often
for the latest information and the effective date of any changes.
If, however, users' personally identifiable information will be used in a manner
materially different from that stated at the time of collection we will notify users
via posting on this page for [30] days before the material change is made. Users
will have a choice as to whether or not their information will be used in this materially
different manner.
Contact Us
MomentoLive ™ is committed to the policies set forth in this Policy.
If you have any questions, comments, concerns or complaints about this Policy, please
contact us at momentosupport@imate.com.
Effective date: 01 February 2007